@font-face{font-family:Poppins;src:url('/fonts/poppins-400.woff2') format('woff2');font-style:normal;font-weight:400;font-display:swap}
@font-face{font-family:Poppins;src:url('/fonts/poppins-500.woff2') format('woff2');font-style:normal;font-weight:500;font-display:swap}
@font-face{font-family:Poppins;src:url('/fonts/poppins-600.woff2') format('woff2');font-style:normal;font-weight:600;font-display:swap}
@font-face{font-family:Poppins;src:url('/fonts/poppins-700.woff2') format('woff2');font-style:normal;font-weight:700;font-display:swap}
@font-face{font-family:Fraunces;src:url('/fonts/fraunces-italic-400.woff2') format('woff2');font-style:italic;font-weight:400;font-display:swap}
:root{font-family:Poppins,system-ui,sans-serif;color:#151516;background:#f3f1eb;font-synthesis:none;text-rendering:optimizeLegibility;--night:#151516;--cream:#f3f1eb;--teal:#7dc7cc;--sky:#9cc8eb;--accent:#e6d383;--line:#e1ded6;--muted:#72716e;--white:#fff;--shadow:0 12px 32px #15151612}
*{box-sizing:border-box}body{margin:0;min-height:100vh;background:radial-gradient(ellipse at 95% 0%,#7dc7cc45 0,transparent 34%),radial-gradient(ellipse at 3% 42%,#9cc8eb24 0,transparent 42%),var(--cream)}
.shell{max-width:1120px;margin:auto;padding:30px 24px 44px}.topbar{height:66px;display:flex;align-items:center;justify-content:space-between;margin-bottom:38px}.brand{display:flex;align-items:center;gap:13px}.brand-mark{width:44px;height:44px;border-radius:14px;background:var(--night);color:var(--cream);display:grid;place-items:center;font:700 23px Poppins,sans-serif}.eyebrow{font-size:11px;font-weight:700;letter-spacing:.13em;color:#29777b;margin:0 0 4px}.brand h1{font:600 17px Poppins,sans-serif;margin:0;color:var(--night)}
h2{font:700 29px Poppins,sans-serif;color:var(--night);margin:6px 0 8px;letter-spacing:-.035em}.panel{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow)}.login{max-width:480px;margin:7vh auto 0;padding:36px}.intro{margin-bottom:26px}.intro p,.welcome p{color:var(--muted);margin:0;line-height:1.55}.login form{display:flex;flex-direction:column;gap:9px}.login label{font-size:13px;font-weight:600;color:#333330;margin-top:8px}.login input,.login select,.toolbar select,.search input{font:inherit;color:var(--night);background:#fff;border:1px solid var(--line);border-radius:10px;min-height:48px;padding:0 13px;outline:none}.login input:focus,.login select:focus,.toolbar select:focus,.search:focus-within{border-color:#55aeb5;box-shadow:0 0 0 3px #7dc7cc44}.primary{height:49px;border:0;border-radius:10px;background:var(--night);color:var(--cream);font:600 14px Poppins;cursor:pointer;margin-top:14px;transition:.18s}.primary:hover{background:#2c6569;transform:translateY(-1px)}.primary span{float:right;font-size:18px}.wide{width:100%}.privacy-note{font-size:12px;color:var(--muted);text-align:center;margin:22px 0 0}.error{color:#a33135;font-size:13px;min-height:17px;margin:0}.hidden{display:none!important}.quiet{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 13px;color:#41413e;font:500 13px Poppins;cursor:pointer}
.welcome{display:flex;align-items:end;justify-content:space-between;margin-bottom:22px}.welcome h2{font-size:32px}.count{min-width:116px;border:1px solid #b9dfe0;background:#e7f4f2;border-radius:14px;padding:11px 16px;display:flex;flex-direction:column;align-items:center;color:#245f60}.count strong{font:700 27px Poppins}.count span{font-size:11px}.toolbar{padding:12px;display:flex;gap:10px;align-items:center;margin-bottom:16px}.search{display:flex;align-items:center;gap:9px;flex:1;border:1px solid var(--line);border-radius:10px;padding:0 12px;color:#777}.search input{border:0;box-shadow:none!important;flex:1;padding:0;min-width:100px}.toolbar select{min-height:44px;font-size:13px}.shown{white-space:nowrap;font-size:12px;color:var(--muted);min-width:65px;text-align:right}
.contact-list{display:grid;grid-template-columns:1fr 1fr;gap:13px}.contact{background:#fff;border:1px solid var(--line);border-radius:15px;padding:17px 18px;box-shadow:0 4px 15px #15151609;min-width:0}.contact-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:13px}.contact h3{font:600 16px Poppins,sans-serif;color:var(--night);margin:0 0 5px;overflow-wrap:anywhere}.subtitle{color:var(--muted);font-size:12px;overflow-wrap:anywhere}.badge{flex:0 0 auto;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:700;letter-spacing:.04em;background:var(--sky);color:var(--night)}.badge.vip{background:var(--accent);color:var(--night)}.attendance-badge{flex:0 0 auto;border:1px solid #b8ded4;background:#e7f5ef;color:#23664f;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:700;letter-spacing:.02em}.contact-badges{display:flex;justify-content:flex-end;align-items:center;gap:6px;flex-wrap:wrap}.attendance-badge{flex:0 0 auto;border:1px solid #b8ded4;background:#e7f5ef;color:#23664f;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:700;letter-spacing:.02em}.contact-badges{display:flex;justify-content:flex-end;align-items:center;gap:6px;flex-wrap:wrap}.details{display:grid;grid-template-columns:1fr 1fr;gap:10px 16px;margin-bottom:14px}.field-label{display:block;color:#77756f;font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;margin-bottom:3px}.field-value{font-size:12px;line-height:1.5;color:#333330;overflow-wrap:anywhere}.link-row{display:flex;gap:8px;align-items:center;margin-top:8px}.link-text{font-size:11px;color:#356d72;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.ticket-list{border-top:1px solid #edf1f4;margin-top:10px}.ticket-block{padding:9px 0;border-bottom:1px solid #edf1f4}.ticket-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}.ticket-meta{font:italic 12px Fraunces,Georgia,serif;color:#65645f;overflow-wrap:anywhere}.checkin-status{border-radius:999px;padding:4px 8px;font:600 9px Poppins,sans-serif;white-space:nowrap}.checkin-status.done{background:#e7f5ef;color:#23664f;border:1px solid #b8ded4}.checkin-status.pending{background:#f7f3e8;color:#786124;border:1px solid #e9dfbd}.actions{display:flex;gap:8px;border-top:1px solid #edf1f4;padding-top:13px;margin-top:13px}.copy-btn{border:1px solid #d7e5e8;background:#faf9f6;border-radius:8px;padding:8px 10px;font:500 11px Poppins;color:#30575a;cursor:pointer}.copy-btn:hover{background:#e5f3f2;border-color:var(--teal)}.copy-btn.all{background:var(--teal);border-color:var(--teal);color:var(--night);font-weight:600}.copy-btn.all:hover{background:#66b6bc}.empty{grid-column:1/-1;text-align:center;padding:48px 18px;color:var(--muted);background:#fff;border:1px dashed #cdd9e0;border-radius:15px}.load-more{display:block;margin:18px auto 0;border:1px solid #bbd9dc;background:#fff;border-radius:10px;padding:11px 18px;font:500 13px Poppins;color:#315b5f;cursor:pointer}.load-more:hover{background:#e8f4f1;border-color:var(--teal)}footer{display:flex;justify-content:space-between;margin-top:28px;color:#77756f;font-size:11px}.toast{position:fixed;left:50%;bottom:24px;transform:translate(-50%,15px);opacity:0;pointer-events:none;background:var(--night);color:var(--cream);padding:11px 16px;border-radius:10px;box-shadow:var(--shadow);font-size:13px;transition:.18s}.toast.show{opacity:1;transform:translate(-50%,0)}
.team-metrics{padding:20px 22px;margin-bottom:16px}.metrics-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:15px}.metrics-heading h2{font-size:21px;margin:3px 0 0}.metrics-note{font-size:11px;color:var(--muted)}.metric-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));gap:10px}.metric-card{border:1px solid var(--line);border-radius:12px;padding:12px 14px;background:#fbfaf7;display:flex;flex-direction:column;gap:3px}.metric-card span{font-size:11px;color:var(--muted)}.metric-card strong{font:700 23px Poppins;color:var(--night)}.metric-card small{font-size:10px;color:var(--muted)}.metric-card.confirmed{background:#e7f4f2;border-color:#b9dfe0}.metric-card.confirmed strong{color:#245f60}.team-progress{margin-top:16px}.progress-label{display:flex;justify-content:space-between;gap:12px;font-size:11px;color:#5f5e59;margin-bottom:6px}.progress-label strong{font-weight:600;color:var(--night)}.progress-track,.agent-track{height:7px;background:#e8e5dd;border-radius:999px;overflow:hidden}.progress-fill,.agent-track div{height:100%;width:0;background:var(--teal);border-radius:inherit;transition:width .25s ease}.agent-progress{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:15px}.agent-progress-row{border:1px solid var(--line);border-radius:11px;padding:10px 11px;background:#fff;min-width:0}.agent-progress-title{display:flex;flex-direction:column;gap:2px;margin-bottom:7px}.agent-progress-title strong{font-size:12px;color:var(--night)}.agent-progress-title span,.agent-progress-stats{font-size:10px;color:var(--muted)}.agent-track{height:5px}.agent-track div{background:#6baeb1}.agent-progress-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;margin-top:7px}.agent-progress-stats span{font-size:9px}.agent-link-stats{font-size:9px;color:var(--muted);margin-top:6px}.agent-progress-row.attribution-only{background:#edf8f6;border-color:#b9dfe0}.call-tracker{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:12px;padding:11px 0 0;margin-top:11px;border-top:1px solid #edf1f4}.call-status{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.call-status .field-label{margin:0}.call-status strong{font-size:11px;font-weight:600;color:#365d60}.call-time{font-size:10px;color:var(--muted)}.call-action{display:flex;gap:7px;align-items:center}.call-action select{max-width:205px;min-height:34px;padding:0 9px;border:1px solid var(--line);border-radius:8px;background:white;color:var(--night);font:400 11px Poppins}.log-call{min-height:34px;white-space:nowrap}.log-call:disabled{opacity:.65;cursor:wait}.observations{border-top:1px solid #edf1f4;padding-top:11px;margin-top:11px}.observations textarea{display:block;width:100%;min-height:68px;resize:vertical;border:1px solid var(--line);border-radius:9px;padding:9px 10px;color:var(--night);background:#fff;font:400 11px Poppins;outline:none}.observations textarea:focus{border-color:#55aeb5;box-shadow:0 0 0 3px #7dc7cc33}.observations-footer{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:7px}.observations-footer span{font-size:10px;color:var(--muted)}.save-observation{white-space:nowrap}.save-observation:disabled{opacity:.65;cursor:wait}
@media(max-width:850px){.agent-progress{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.shell{padding:18px 14px 32px}.topbar{margin-bottom:24px}.login{margin:5vh auto 0;padding:26px 21px}.contact-list{grid-template-columns:1fr}.toolbar{flex-wrap:wrap}.search{flex-basis:100%}.toolbar select{flex:1}.welcome{align-items:center}.welcome h2{font-size:25px}.welcome p{font-size:13px;max-width:240px}.count{min-width:80px;padding:9px}.count strong{font-size:23px}.details{gap:10px}footer{gap:12px;flex-direction:column}.team-metrics{padding:16px}.metrics-heading{align-items:flex-start;flex-direction:column;gap:4px}.agent-progress{grid-template-columns:1fr 1fr}.call-tracker{grid-template-columns:1fr}.call-action select{max-width:none;flex:1}}
.contact-inline-copy{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}.contact-inline-copy .subtitle,.contact-inline-copy .field-value{min-width:0;overflow-wrap:anywhere}.contact-inline-copy .copy-btn{flex:0 0 auto;padding:7px 9px}
.manual-assignment{display:flex;align-items:center;gap:8px;padding:10px 0;border-bottom:1px solid #edf1f4}.manual-assignment label{font-size:10px;font-weight:600;color:var(--muted)}.manual-assignment select{min-height:34px;max-width:210px;padding:0 9px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--night);font:400 11px Poppins}.manual-assignment button{margin-left:auto;white-space:nowrap}@media(max-width:700px){.manual-assignment{flex-wrap:wrap}.manual-assignment button{margin-left:0}}
.assignment-current{font-size:11px;color:var(--muted);white-space:nowrap}.assignment-current strong{color:#245f60;font-weight:600}.assignment-pending{font-size:10px;color:#8a6814;font-weight:600;white-space:nowrap}.live-status{white-space:nowrap;font-size:10px;color:#397377;margin-left:auto}@media(max-width:700px){.live-status{width:100%;text-align:right;margin-left:0}.assignment-current{width:100%}}
.attendance-zones{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px}.attendance-zone{border:1px solid var(--line);border-radius:12px;padding:14px;background:#fbfaf7;min-width:0}.vip-zone{background:#fffaf0;border-color:#e6d393}.general-zone{background:#f0f7fc;border-color:#c0daec}.zone-heading{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:10px}.zone-heading h3{margin:0;font-size:16px}.zone-heading>span{font-size:11px;color:var(--muted)}.zone-counts{display:grid;grid-template-columns:1fr 1fr;gap:10px}.zone-counts button{display:flex;flex-direction:column;align-items:flex-start;gap:4px;padding:12px;border:1px solid #d8ded9;border-radius:10px;background:#ffffffc9;color:var(--night);font-family:inherit;cursor:pointer;text-align:left}.zone-counts button span{font-size:11px}.zone-counts button strong{font-size:25px;line-height:1.3;color:#245f60}.zone-counts button:hover,.zone-counts button[aria-pressed=true]{border-color:#397b80;background:#e5f3f2}.zone-counts button:focus-visible{outline:3px solid #397b80;outline-offset:2px}.zone-counts-note{font-size:10px;color:var(--muted);margin:9px 0 0}@media(max-width:600px){.attendance-zones{grid-template-columns:1fr}}
.metric-filter{font-family:inherit;text-align:left;cursor:pointer;color:inherit}.metric-filter:hover{border-color:#397b80;background:#e5f3f2}.metric-filter:focus-visible{outline:3px solid #397b80;outline-offset:2px}.agent-progress-stats{grid-template-columns:1fr;gap:4px}

/* Flujo guiado de llamada */
.call-flow{border:1px solid #cfe5e4;background:#f3faf9;border-radius:12px;padding:12px;margin-top:11px}.call-flow.done{background:#fbfaf7;border-color:var(--line)}.flow-title{font:600 12px Poppins;color:#245f60;margin-bottom:9px}.flow-buttons{display:grid;grid-template-columns:1fr 1fr;gap:8px}.flow-btn{min-height:44px;border-radius:10px;border:1px solid transparent;font:600 13px Poppins;cursor:pointer}.flow-btn.yes{background:#245f60;color:#fff}.flow-btn.yes:hover{background:#1c4b4c}.flow-btn.no{background:#fff;color:#7a2d31;border-color:#e3c3c4}.flow-btn.no:hover{background:#fbeeee}.flow-btn:disabled,.wa-btn:disabled{opacity:.6;cursor:wait}.flow-aux{display:flex;flex-wrap:wrap;gap:4px 14px;margin-top:9px}.linklike{border:0;background:none;padding:2px 0;color:#4a6f72;font:500 11px Poppins;text-decoration:underline;cursor:pointer}.flow-next{display:flex;flex-direction:column;gap:7px;margin-top:10px}.flow-next>span{font-size:11px;color:var(--muted)}.wa-btn{min-height:44px;border-radius:10px;border:0;background:#1fa855;color:#fff;font:600 13px Poppins;cursor:pointer;padding:0 14px}.wa-btn:hover{background:#188a45}.wa-btn.sent{background:#e7f5ef;color:#23664f;border:1px solid #b8ded4}.wa-missing{font-size:11px;color:#8a6814}
/* Administración del equipo */
.team-admin{padding:0;margin-bottom:16px}.team-admin summary{cursor:pointer;display:flex;align-items:center;gap:12px;padding:15px 20px;list-style:none}.team-admin summary strong{font:600 14px Poppins}.team-admin summary .eyebrow{margin:0}.team-admin[open] summary{border-bottom:1px solid var(--line)}.team-form{display:flex;gap:10px;padding:16px 20px 6px}.team-form input{flex:1;min-height:46px;font:inherit;border:1px solid var(--line);border-radius:10px;padding:0 13px}.team-form .primary{margin:0;padding:0 18px;height:46px;white-space:nowrap}.team-notice{margin:8px 20px 0;padding:11px 13px;border-radius:10px;background:#fffaf0;border:1px solid #e6d393;font-size:13px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}.team-notice code{font:700 18px ui-monospace,monospace;letter-spacing:.12em}.team-notice span{font-size:11px;color:#8a6814;width:100%}.team-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:14px 20px}.team-row{display:flex;justify-content:space-between;align-items:center;gap:10px;border:1px solid var(--line);border-radius:11px;padding:10px 12px;background:#fff}.team-row.inactive{opacity:.55}.team-row strong{display:block;font-size:13px}.team-row span{font-size:11px;color:var(--muted)}.team-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.team-foot{display:flex;align-items:center;gap:12px;padding:0 20px 16px;font-size:11px;color:var(--muted);flex-wrap:wrap}
@media(max-width:700px){.team-list{grid-template-columns:1fr}.team-form{flex-direction:column}.flow-btn,.wa-btn{min-height:50px}}

.brand-logo{height:52px;width:auto;display:block;background:var(--night);border-radius:12px;padding:5px 12px}@media(max-width:700px){.brand-logo{height:44px}.brand h1{font-size:15px}}